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Frequently Asked Questions

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How does GlobalLink Go count words?

Words served is the total number of translated words we actually deliver to your website’s visitors. It is essentially equal to the number of words on a page multiplied by the number of times that page was loaded in a translated language in a given month. If you have one page on your website with 500 words on it, and a translated version of the page is visited 10,000 times in a month, then you would have 5,000,000 words served.Unlike other providers, we don’t charge extra for more features or for machine translations.

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How many words do I need?

We offer a handy tool here, which will give you an accurate count of how many words you have on your website.  We then estimate your translated traffic to calculate roughly how many words served you will likely need.  You can adjust some of the assumptions and see how that impacts your estimated words served.  Don't be surprised if it's a big number! Our pricing is based on big numbers,  and we are confident that this straightforward model is easy to understand and represents value to the customer.

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Why do you factor in delivered words rather than just the source words?

There are two reasons.

First, we think that this best represents the value we provide to you. Your ultimate objective is for a visitor to your website to see your website in the language of their choice. That is precisely what words served measures.

Second, it reflects our costs. Our servers scale up to accommodate traffic, so the more traffic you have, the more our costs are. Other pricing structures can be a complicated matrix of features, words, hits, requests, languages, projects, users, and more. Our pricing is simple, and the tiers are based on the ultimate value delivered.

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What payment methods do you accept?

We accept all major credit cards and PayPal.

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Is there a free plan?

Yes. The free plan covers up to 100,000 words served per month. It is suitable for small websites with limited traffic.

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Do I need a credit card to sign up?

No. You can sign up for the free plan without a credit card, but a credit card will be required to upgrade to a paid subscription tier.

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Not sure where to start?

Just contact us below and one of our associates will be happy to help answer your questions.

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What happens if I go over my words served limit?

If you go over your words served threshold, don't worry; you won't be charged overages. We don't want to put a hard cap on words delivered and risk a substantially degraded experience for your customers, so your website will continue to be translated.If you go over, we will email you and suggest that if you expect your usage to continue at this rate, you upgrade to a higher tier. If it's just a one-time thing, then nothing needs to change.You can monitor your words usage on your dashboard too, which can help you settle on the right long-term plan.If your account persistently runs over your words served threshold, we may throttle your translation delivery.

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How does the translation work?

After you inject the JavaScript into your site, your site's content is automatically detected, and we connect directly with the best neural machine translation tools to provide highly accurate translated content that appears instantaneously on your page. Any new content to your website will also be detected and translated on-demand. If you want to be more hands-on and control your translations with precision, you can easily edit the translations directly on your site with our in-context editor.

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Can I change my plan anytime?

Yes. You can upgrade or downgrade at any time. Downgrades go into effect at the start of the following billing cycle. For an upgrade, you will pay the difference between your current subscription and the new plan. Since we provide all features at every tier and do not charge for going over your word limit in a given month, nothing about your experience will change in the middle of the month.

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